Refund Policy
Because your pledge is a charitable donation, refunds work a little differently. Here is exactly how we handle them.
Last updated: 8 July 2026
1. The nature of your pledge
Your monthly pledge is a charitable donation. Once your contribution has been disbursed to a syndicate's verified charity partner, those funds are with the charity and are generally non-refundable, as they may already have been committed to delivering aid.
2. Cancelling future pledges
You can cancel or change your recurring pledge at any time from your account. Cancelling stops all future collections. There is no notice period and no cancellation fee. You will not be charged again once you cancel.
3. Errors and unauthorised payments
If you were charged in error, charged the wrong amount, or believe a payment was unauthorised, contact us within 14 days at support@sadaqahsyndicate.com. Where a contribution has not yet been disbursed to the charity, we will refund it promptly.
Where funds have already reached the charity partner, we will work with you and the partner in good faith to resolve the issue.
4. Optional platform gifts
Optional gifts you add at checkout to support the platform can be refunded within 14 days of payment on request, provided they have not yet been used to cover the costs they were given for.
5. How to request a refund
Email support@sadaqahsyndicate.com with your account email and the date and amount of the payment in question. We aim to respond within two working days.
These policies are provided in good faith and kept under review; they are a plain-English summary and do not constitute legal advice. Questions? Email hello@sadaqahsyndicate.com.